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Terms and conditions 

1. Scope of our Service – Information on the Site

Through the Site, Cosmos-Kish provides an online platform through which you can browse different types of lodging and temporary accommodation, including but not necessarily limited to hotels, hostels, serviced apartments, B&Bs, rooms for rent, etc. (collectively, the "Hotel(s)") and make reservations with such Hotels. By making a booking through the Site, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Site, which shall become a binding contract when accepted by Cosmos-Kish, which in turn means the reservation has been confirmed by the Hotel. We will indicate the acceptance of your Hotel booking via an e-mail confirmation (with a voucher for prepaid Hotels). We reserve the right to reject bookings as set out below.

When rendering our services, the information that we disclose about Hotels is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Hotels, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Hotels or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, hotel policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hotel remains responsible at all times for the accuracy, completeness and correctness of the Hotel information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Hotel.

The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Hotel listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Hotel listed on the Site. The Hotels can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time.

We reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Hotel request, breach of the Terms of Use, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN,…), etc. In case a booking is rejected or cancelled by Cosmos-Kish and a payment has already been made, you will receive a refund of the total booking value. We also reserve the right to bar ("blacklist") users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Site under any other name or through any other user. See also below for our fraud prevention mechanisms.

In rare cases, we may also have to cancel or reject a booking due to "obvious errors", independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Cosmos-Kish's sole discretion. Please note that suspected group bookings can also be rejected as most Hotels have specific procedures for group bookings. Contact our Customer Service team for more information.

Circumstances such as ongoing renovations, Hotel booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Hotel know any special requests or requirements you have at check-in. A word about star ratings

The Hotel star ratings are provided for your information only. The star ratings are based on information we have received from our suppliers, including the Hotels. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular Hotel, with a higher star rating generally being indicative of a higher level of comfort and amenities. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at a Hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features.

2. Use of the Site Cosmos-Kish grants you a limited, restricted, personal, non-transferable, non-sublicenseable, revocable license to access and use the Site only as expressly permitted in the Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the Site; any rights or licenses not expressly granted herein are reserved. The content and information on the Site, as well as the software and infrastructure used to provide such content and information, is proprietary to Cosmos-Kish or its suppliers and providers, including the Hotels. You may only use the Site to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to Cosmos-Kish and acknowledge that Cosmos-Kish may use these details to contact you in the event that this should prove necessary. Please also consult our Privacy Policy.

Accordingly, as a condition of using the Site, you agree not to use the Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site. In addition, you agree not to: use the Site or its contents for any non-authorized commercial purpose;

make any speculative, false, or fraudulent booking;

access, monitor or copy any content or information of the Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission; violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;

take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

deep-link to any portion of the Site (including, without limitation, purchase paths) for any purpose without our express prior written permission;

re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Site for any commercial or competitive activity or purpose; "frame", "mirror" or otherwise incorporate any part of the Site into any other website without our prior written authorization;

deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the Site, or any postings which advocate illegal activity;

deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;

deliver or provide links to, any postings containing defamatory, slanderous, false or libelous material; deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity;

deliver any posting that you do not have a right to make available under law or contractual or fiduciary relationships;

impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another; manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;

use the Site in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Site or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;

attempt to gain unauthorized access to the Site, any related website, other accounts, computer system, or networks connected to the Site, through hacking, password mining, or any other means;

obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site, including harvesting or otherwise collecting information about others such as email addresses; engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization ("SEO") techniques considered to be against common search engine guidelines. SEO practices considered unethical, or "black hat" (aka "spamdexing") include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.; or do anything else which could cause damage to the Site, the Cosmos-Kish group of companies and their employees, Cosmos-Kish's reputation, or would otherwise have a negative impact. Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of Cosmos-Kish. By making a reservation on the Site, you represent and warrant that you are not covered by any international sanction program.

3. Prices, Additional Charges and Best Price Guarantee
 
A. Prices and Best Price Guarantee
We strive to have the most competitive prices and we want you to pay the lowest price possible for your stay at a Hotel. Should you find your Hotel room reservation, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee. For a claim to be valid under this guarantee, it must satisfy and be submitted in compliance with all relevant terms and conditions of our Best Price Guarantee. Sometimes cheaper rates are available on the Site for a specific stay at a Hotel for the same room type, however, these rates made by Hotels may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room type and rate details thoroughly for any such conditions prior to making your reservation. The same room type may have different rates, depending on such restrictions and conditions (see also section 6 below).
 
B. Additional Charges by Hotels
Please note that all prices on the Site are for your Hotel room reservation only and are for the requested stay dates and for the number of people indicated, unless indicated otherwise. The Hotel room reservations rates are displayed per room and per night. Except where indicated otherwise, Cosmos-Kish will typically display the rate exclusive of tax recovery and service charges (see below for more details) on the Site, and display these additional tax recovery and service charges during the booking path. Without prejudice to what is set out below, you will see the total inclusive price prior to confirming your booking on the last booking page (before the final confirmation screen). Please verify every step of your reservation on the booking form; you can discontinue the booking at any time prior to the final confirmation screen (please see below for post-booking cancellations). What is included in the rate is displayed on the Site (under the Hotel information section or prior to the final booking confirmation) and/or in the confirmation email/voucher. Breakfast is typically not included unless explicitly stated otherwise. Hotel resort and other mandatory fees (see below) and certain local city or occupancy taxes (when applicable) that are required to be collected directly from guests, are not included in the rate unless stated otherwise. Please verify the Hotel description or policies on the Site. Insurance of any kind is never included in the rates. The standard Hotel room reservations are for single or double occupancy, extra beds will usually incur extra charges. The Hotel may also refuse to accept additional persons if not duly informed in advance. Please note that certain Hotels may charge you a so-called additional but mandatory "resort fee" (or similar) for the use of certain of their services. This resort fee is typically not included in the price, but it will be mentioned in the Hotel description on the Site. You may also be charged directly by the Hotel for energy surcharges, baggage handling fees, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees. The practice to add additional Hotel fees is outside Cosmos-Kish's control and occurs in certain markets, including the USA. Needless to say, optional incidental fees and personal consumptions are almost never included, for example, parking charges, minibar charges, phone calls, room service, food & beverage, gala dinners, movie rentals, internet, etc.. During certain high season periods, certain Hotels will add on a compulsory gala dinner (e.g. for New Year, Christmas, Chinese New Year,...). This is not included in the room rate, but will be displayed on the booking form. Please check the "Hotel Information", "Booking Conditions", "Cancellation Policy" or similar wording on the Site. When in doubt whether something is included, you can contact our Customer Service team.
For certain Hotels, a compulsory hotel transportation or transfer fee will be charged on top of the room rate at the request of the Hotel. This is especially common for island destinations (e.g. the Maldives) where you need Hotel transportation to reach the Hotel. Please note that Cosmos-Kish does not organize any transportation, this is always organized by and offered by or on behalf of the Hotel, who is responsible for such transportation services, not Cosmos-Kish. Cosmos-Kish does not assume any liability for the quality, safety, frequency or service levels of such transportation services. In some jurisdictions, the Hotels are also required to directly collect a local bed or city tax from the guests. Governments have on occasion issued additional taxes and may ask the Hotels to collect these directly. These charges, if applicable, will be payable by you to the Hotel directly at checkout. Please verify with the Hotel or Customer Service which extra fees are (not) included.
 
C. Currency Conversion
The currency converter is provided for your convenience. Hotel rates provided in a currency other than the currency displayed on the Site are converted to the displayed currency at a rate determined by Cosmos-Kish. The currency and amount you see displayed on the final booking page is the amount Cosmos-Kish will charge your credit card. Cosmos-Kish reserves the right to convert and charge this amount in your credit card currency. Your bank may impose additional fees on the transaction, over which Cosmos-Kish has no control. Please note that exchange rates fluctuate daily.
A Word on Charges for Taxes and Fees
In connection with facilitating your Hotel transaction, the charge to your credit card may include a charge for taxes and fees ("Taxes and Fees") unless indicated otherwise. This charge includes an estimated amount to recover the amount we pay to the Hotel in connection with your reservation for taxes owed by the Hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Hotel. The amount paid to the Hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees, if any, is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. If the balance is negative, we will absorb such difference. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the Hotel and the location of the Hotel where you will be staying, and may include profit that we retain.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our Hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving Hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
For Hotels where you need to pay at the Hotel, the price may or may not include taxes and services. Please verify the booking conditions and your confirmation mail or voucher or contact our Customer Service.
 
4. Privacy
We respect your privacy. Please have a look at our Privacy Policy for further information.
 
5. Credit card – Payment – Age - Fraud
For pre-paid Hotel bookings with Cosmos-Kish, your credit card will be charged by Cosmos-Kish for the full price (sometimes without any option for refund depending on the Hotel's booking conditions, see below) upon reservation and confirmation of the booking. Please check the reservation details thoroughly for any such conditions prior to making your reservation. Cosmos-Kish will process refunds, if and when applicable, within a reasonable timeframe. For certain Hotels, we will not charge your credit card, as you will pay the Hotel directly for your stay (post-paid). However, in such cases some Hotels may pre-authorize your card, charge a deposit or charge the full price of the reservation up-front. Hotels may require credit card details in order to guarantee your reservation. As such, we will send your credit card information directly to the Hotel at which your booking is made and we may verify (i.e. pre-authorize) your credit card as well. In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services.
In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Cosmos-Kish, please contact our Customer Service team immediately. In order to make a booking you must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.
You undertake that the details you provide us with in making a booking are fully correct. Cosmos-Kish reserves the right not to accept certain credit cards. Cosmos-Kish may add or remove other payment methods at its discretion.
We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the Site. 
Reservations are not confirmed until you have received a confirmation mail with a voucher and it is possible that a Hotel could become fully booked during the fraud check, in which case the reservation will no longer be available. Cosmos-Kish can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information, the booking will not be completed and fully cancelled.
 
6. Booking conditions - Cancellations, No-Shows, Early Departure and Late Check-Out – Special Needs By making a reservation on our Site, you accept and agree to the relevant Hotel booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the Hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the Hotel (the delivery terms and conditions of a Hotel can be obtained with the relevant Hotel). The general cancellation and no-show policy of each Hotel is made available on the Site at the Hotel information pages or under "Booking Conditions", "Cancellation Policies" or the like, and in the confirmation email and voucher. Please note that you may be charged for your cancellation in accordance with the Hotel's cancellation and no-show policy, in some cases for the entire stay or the first night. We recommend that you read the cancellation and no-show policy of the Hotel carefully prior to making your reservation. If you fail to check in to your Hotel on time on the day of your reservation and do not alert the Hotel, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Hotel. Regardless of the Hotel's cancellation policy, Cosmos-Kish reserves the right to charge a cancellation fee, this will be indicated on the Site. Please carefully check the Hotel details thoroughly for any such conditions prior to making your reservation. Some Hotels will charge extra for early or late check-outs. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein, use our self-service tool or contact Customer Service.
Special Needs: If you have special needs (e.g., wheelchair accessible room) you must contact Customer Service or the Hotel and verify that special needs can be met. Please note that all special requests are subject to availability and cannot be guaranteed by Cosmos-Kish. Depending on the policy of the applicable Hotel, your reservation will be refunded, canceled or modified if special needs cannot be met. If available, your request will be confirmed upon arrival.
 

About Reservation.ir

RESERVATION.IR is an online booking engine for hotels, flights and trains which is developed by Cosmos-Kish to facilitate booking process for travel agencies. More than 120,000 hotels worldwide, 400 IATA airlines and 120 Low Cost Carriers and 10 rail providers are available in the system.

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